We hope you will be delighted with your purchase from The Artful Bobbin but if, for any reason, you change your mind, please let us know, via our site contact form or email, within fourteen days of receiving your item. You then have a futher fourteen days to return it to us, in its original condition and packaging for a full refund, including any standard postage you paid when you originally placed your order (unfortunately, we cannot reimburse postage costs for sending the item back to us, unless it is faulty or was damaged when you received it). We in turn will refund your original method of payment within fourteen days of receving the item back from you.
We regret that we cannot offer refunds on specially personalised items and commissioned work, so the terms above apply only to our standard stock.
